4 Must-Have Features of a Spa and Salon Management Software

The technology available for managing a salon or spa has evolved tremendously in the last few years.  Spa and salon management software can make it easy to attend to clients every day and ensure you provide excellent customer service. It can vastly increase efficiency, improve your revenues, and ensure that you and your staff are productive. You need to choose a software which is user-friendly, affordable, and has the required features to cater to your business needs. If you are keen to find a solution for your spa and salon, read on to know about the four must-have features you should look out for to choose the right software for your business.  

Customer Management

The most important aspect for a spa and salon is customer management. The software should allow online booking on every browser and mobile devices, and integrate with the appointments book. You should be able to retrieve customer contact details, history, previous treatments and products purchased, whenever needed. Having these details makes booking appointment quick and easy and ensures that there are no errors.

Employees Management

A good spa and salon management software will allow you to easily and quickly create daily and weekly rosters. The software has the capability to assign client bookings to your staff daily, depending on their expertise and availability. You will be able to access details regarding the performance of the employees, achievement of sales target, number of clients served, products sold, attendance etc. A highly-featured software will calculate the number of hours worked by the employee through a biometric system, calculate staff commissions, staff incentives, bonuses and more automatically.

Inventory Management

A Spa and salon management software should be able to efficiently and accurately keep record of all your products and stock levels. It should enable creating and printing reports on stock levels, supplier’s orders, supplier’s deliveries, and track audit trails for each product. The software will automate your inventory functions and give you visibility into your inventory levels so you can determine when your stocks need to be replenished.

Marketing

Your spa and salon management software should be able to assist you in your marketing campaigns. It should have the capabilities to engage more clients. It should allow you to easily access customers’ data like their preferences, date of birth, and purchases and their profiles and patterns, which you can filter on the basis of age, income, geographic location etc., allowing you to plan your marketing efforts effectively. You should even be able to use the software for sending promotional offers to clients via emails and SMSs.